On Saturday morning at 8:15 I got an emergency phone call from the head of wardrobe from the American Ballet Theatre. It seemed that the costumes that we were dry cleaning for Monday were suddenly needed at Lincoln Center by 11:30 for an early curtain.
Thankfully my cellphone number is on all of my business cards from Cameo Cleaners of Gramercy Park. and the wardrobe supervisor just had to call me to solve the problem.
As the best dry cleaner in New York City, I give my clients my cell phone number in case of emergency. In the past 5 years since I have been doing this my clients do not abuse the privilege.
The previous phone call to my cell phone was from a young woman who missed our closing time and was frantic to get her bridesmaid dress for a wedding the next day.
Problem solved and another happy client because of a cell phone number printed on a business card. Imagine if all companies were this easy to deal with.
Thanks for listening. Jerry Pozniak